Pioneers of Virtual Care.
Providing Real Human Connection.
Alcove provides virtual domiciliary care — intelligent, AI-supported care giving people daily support and connection from the comfort of their own homes.
Care at home,
with just one touch.
Alcove Virtual Care™ brings trusted human support into people’s homes - through simple, secure video technology that connects to our experienced Carers, and is powered by AI.
It’s personal, proactive,
and proven at scale.
Reimagining care, beyond the visit
175,000 virtual care visits annually
We have helped save over £5 million for real people, council’s and communities since 2023
Winner: TSA Innovation at Scale Award, ITEC 2025
Delivered across homes nationwide
Outcomes-driven, fully auditable
We combine compassionate carers, intelligent technology, and connected data to keep people safe, independent, and well at home — every day of the year.
The One- Touch Video Carephone
Scheduled and Responsive Calls
Seamless Integration
Data- Informed Care
How it works
Why virtual care stands out
Why virtual care stands out
Real benefits for
people and partners
Reduced Care Costs
Flexible, non-intrusive support lowers reliance on expensive in-person domiciliary care.
Early detection and proactive support prevent crises.
Fewer Hospital Admissions
Medication Adherence
Timely prompts and follow-ups keep treatment on track.
Enhanced Wellbeing
Daily reassurance and companionship reduce isolation and anxiety.
What we do in every call
Wellbeing and safety checks
Support with medication routines
Guidance on nutrition, hydration and mobility
Emotional support and companionship
Early escalation of concerns to health or care teams
Each interaction is logged, timestamped and available in dashboards for commissioners and partners — ensuring full traceability and measurable outcomes.
Powered by Alice
ALICE, Alcove’s Intelligent Care Engine, analyses data from sensors, alarms, calls and care notes in real time to:
Generate individual
Risk Profiles
Identify changes in behaviour or activity
Produce outcome-based reports for commissioners
Recommend interventions before issues escalate
This means your Virtual Care service doesn’t just deliver calls - it delivers insight, prevention and measurable impact.
Local Authorities – Scale care capacity and reduce cost pressures.
Housing Providers – Add wellbeing checks without extra staffing.
Health and Social Care Partners – Enable early intervention and hospital discharge.
Private Customers & Families – Affordable reassurance and independence at home.
We support Local Authority and Corporate partners to introduce innovative hybrid care models, combining Virtual Care with in-person domiciliary support to deliver care that is efficient, cost-effective, and centred on personalised individual outcomes.
Our approach is less intrusive, promotes independence, and gives people greater choice and control. The same Virtual Care solution also helps people stay connected with friends and family, reducing loneliness and social isolation.
By blending virtual and in-person support, partners can scale care capacity while reducing staffing and cost pressures. This enables earlier intervention, supports hospital discharge, and delivers a more sustainable, eco-friendly model.
Virtual Care can also be combined with proactive TEC solutions, including IoT sensor packs, remote wellbeing checks, health device monitoring, and 24/7 emergency support through our Proactive Alarm Receiving Centre — providing a complete care solution.
Who we support
Key stats
70%
£5m+
20
24/7
reduction in avoidable visits
efficiency savings since 2023
trained Virtual
Carers supported by clinical leads
availability,
7 days a week
A Virtual Care Case Study
Meet Michael
Michael was living independently but needed daily support due to mental health challenges. He required regular prompts for meals, medication, and routine, and felt isolated and uncomfortable with frequent carers visiting his home.
As a result of challenging behaviour, Michael had 2 carers visiting 4 times a day. This was due to his dislike of having them come to his home. Despite being physically able, the level of in-person support had become intrusive and was putting strain on both Michael and the care system.
Michael was referred to us with his in-person care being replaced with Alcove Virtual Care. Through scheduled video calls with a consistent Virtual Carer, Michael received daily prompts, reassurance, and emotional support – without carers entering his home. He also used the Video Carephone to stay in touch with friends, helping him feel more connected and less alone.
“I no longer feel alone. I talk to my carer about anything.
I take my medication, eat well, and feel happier. I feel like a different person
– I have a life again.”
Solution
Michael’s words
Outcome
Michael was referred to us with his in-person care Virtual Care proved to be a better fit for Michael. He felt more comfortable, built a trusted relationship with his Virtual Carer, and became more engaged in daily life.
For the Local Authority, this change delivered a weekly saving of £6,335, while improving Michael’s wellbeing and independence.